To catalyze the Kenyan tech community’s growth.


Senior Customer Systems Analyst1

  • Company: Safaricom
  • Deadline: Monday 9th May 2011
  • Location: Nairobi
Job Description

We are pleased to announce the following vacancy in the Network Operations and Support Department within the Technology/IT Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:


Reporting to Manager; Customer Systems, the holder of the position will provide leading expert solutions and technical guidance in administration, service provision, and availability of all Safaricom customer facing applications. This position will involve liaising with other Information technology teams and vendors to offer quality IT services to the business.

Technical Service Availability:

Define and monitor data and application availability for all customer systems and applications and reports. Offer advanced administration of customer systems and applications. Document and update processes and procedures in use for customer systems and applications;

Incidents and problem Resolution:
Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents;

Testing new systems functionality:
Create system requirements for support, and testing of new products and systems functionality. Create high quality supportability requirement. Test the achievement of supportability requirements on systems are delivered by vendors;

Research & development:
Participate in renowned research forums, and initiate ideas that improve system availability, and performance;

Minimum requirements:

  • University Degree in IT or Computer Science or related field; MSC/MBA will be an added advantage;
  • Microsoft certification: MCSD/MCDBA;
  • Advanced Unix/Linux certification;
  • Oracle Siebel Certification;
  • Tibco Certification;
  • Oracle certification in database administration or application development;
  • 5 years experience in a networked , dynamic IT environment;
  • 3 years Software development, Database administration, and or advanced Support


  • Unix scripting, PL-SQL and MSSQL skills;
  • Highly developed analytical thinking skills;
  • Ability to role–model and lead customers and fellow team members.

How to apply

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter. Please indicate your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday the 9th May 2011.

The Senior Manager; Talent Acquisition,
Safaricom Ltd
Via email: