To catalyze the Kenyan tech community’s growth.


Network Support Technician3

  • Company: ITworX Limited
  • Deadline: Tuesday 15th January 2013
  • Location: Karen
Job Description


Please only apply if you meet these requirements. We are very strict on the requirements, and require a minimum of the following:

  • 1st Degree in IT or Equivalent
  • Provable 1 Year work experience (not internship), we will ask for a payslip.
  • A Professional certification such as CCNA N+ MTCNA or equivalent / higher

No time wasters please, and please dont spam me, it does you no favours. If you dont meet these, then dont apply.



JOB TITLE: - Network Support Technician

DEPARTMENT/SECTION: - Support Operations

POSITION RESPONSIBLE TO - Technical Support Manager


JOB LOCATION - Office located in Karen, but technician will be required to travel extensively in Nairobi and occasionally nationwide and regionally.

REMUNERATION - Commensurate with experience


Provides network support and Help Desk support of all varieties of hardware / software network problems experienced at ITworX own site and customer sites, centres, campuses and homes. Work includes technical support functions to our client base. Judgement and initiative are frequently exercised and integrity and confidentiality is important to protect both ITworX and its customers data and information. Additionally, participating in teams to build new infrastructure and systems for our clients.


  • Ensure proper operation of Help Desk functions;

  • Identify and analyse the cause of network and/or server problems and correct the problem, or refer to the proper support personnel or escalation procedure or vendor;

  • Perform system administration functions on ITworX own and clients systems as directed and according to proper procedure

  • Document changes made using the CRM System and the Designated file-shares and documentation website.

  • Communicate clearly and professionally with clients about issues with their systems;

  • Accurately record time spent on tasks, to ensure proper billing of time related tasks according to procedure;

  • Ensure safety standards are adhered to, and practice safe working methods especially when working with / on masts, roofs and with electrical devices;

  • Utilise and protect allocated tools properly including care of allocated laptop or phone;

  • Utilise materials and components in the proper way, ensure economical use of consumables and record use of all materials used on jobs

  • Maintain a professional appearance and manner when visiting customer sites and dealing with them;

  • Report any accidents (both physical / medical) or system ones to the Managing Director immediately;

  • Exercise a cautious / conservative approach to system administration at all times

  • Listen to customers needs, and report back those to the Senior Consultant to ensure proposals can be made to meet those needs.

  • preparing bills of quantity and submitting them to Financial Director for costing.


  1. Timely preparation and submission of reports.

  2. Timely preparation and submission of documentation.

  3. Co-ordinating with other staff members to ensure smooth and efficient work planning.

  4. Co-ordinating staff welfare activities as may be required.

  5. Performing any other duties as may be assigned from time to time.


ACADEMIC QUALIFICATIONS: - 1st Degree in IT or Equivalent

PROFESSIONAL QUALIFICATIONS - CompTIA A+ Certificate, CompTIA N+, CompTIA Linux+, Certificate, Cisco Certified Network Associate, Mikrotik Certified Network Associate, Certified Information Systems Auditor, Cisco Certified Security Professional.

WORKING EXPERIENCE - 1 year in busy support / technical environment

OTHER - Current and valid passport and driving license


  • excellent written and oral communication skills;

  • fluent in both English and Kiswahili, French a bonus;

  • excellent word processing and IT skills, including knowledge of a range of software packages;

  • Knowledge of network diagramming software such as Microsoft Visio;

  • Knowledge of Computer Aided Design programs like Autocad or Archicad;

  • honesty and reliability;

  • excellent organisational skills;

  • the ability to work on their own initiative and to tight deadlines;

  • flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines;

  • an understanding of confidentiality issues and the use of discretion, we hold passwords for our clients which include banks.


  • word processing and database or spreadsheet software packages;

  • industry procedures and business protocol;

  • health and safety;

  • first aid;

  • working at heights (masts);

  • electrical;

How to apply

Send a complete resume and copies of certificates to Please include a cover letter.