To catalyze the Kenyan tech community’s growth.


Operations Co-ordinator2

  • Company: Human Capital Synergies
  • Deadline: Saturday 30th April 2011
  • Location: Nairobi
Job Description

Human Capital Synergies, Africa is a Nairobi based, human resources solutions provider whose clients include a range of organizations in various sectors within the region. Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East. Our client is seeking to fill the above position;


Key Responsibilities:

  • Act as SPOC for OpCo technical matters
  • Handle day-to-day affairs of operations and local team management
  • Drive O&M assignments & coordinate local office affairs
  • System administration – monitoring servers and storage devices
  • Monitor vulnerabilities and ensure all servers are security compliant
  • To provide resolutions to customer queries
  • Liaise with ISV/customer on service requests or problems
  • Work cooperatively with local technical groups for resolutions
  • Perform VAS/SDP Node monitoring and surveillance or network

Competencies Required:

  • Working knowledge of Trouble Tickets System
  • Possess vendor co-ordination skills
  • Knowledge of GSM,SS7
  • Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
  • Good interpersonal and spoken and written English skills
  • Experience with on one or more of the following VAS services:
  • Roaming Platform
  • Messaging Platform
  • Content Management
  • Call Management
  • Team player
  • Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
  • Clustering fundamentals, Understanding of disk systems (such as Mirroring and RAID)

Education & Experience:

  • BE/B Tech or Equivalent
  • 3 to 5 years

How to apply

Applicants can send their CV to