To catalyze the Kenyan tech community’s growth.


Senior Operations Manager1

  • Company: Human Capital Synergies
  • Deadline: Saturday 30th April 2011
  • Location: Nairobi
Job Description

Human Capital Synergies, Africa is a Nairobi based, human resources solutions provider whose clients include a range of organizations in various sectors within the region. Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East. Our client is seeking to fill the above position:


Key Responsibilities:

  • Accountable for all technical delivery issues relating to 24x7 operations
  • Manage the operational delivery of service to the assigned statement of work
  • Review customer feedback with team
  • Develop and implement plans to improve Total Customer Experience
  • Attend customer meetings as required i.e. CAB, operational review meetings
  • Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
  • Ensure new services are successfully integrated into “steady state” with minimal impact to existing customer service levels
  • Maintain integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure

Competencies Required:

  • Customer Service Skills
  • Business Awareness
  • Decision making technique
  • General VAS environment knowledge
  • Understanding of assigned technology
  • People/Line management
  • Commitment to task
  • Ability to adhere to Policy and Procedures
  • Analytical Skills
  • Judgment and Decision Making
  • Tactical Orientation
  • Outsourcing and Custom Services knowledge
  • Presentation skills
  • Industry and competition knowledge
  • Proven Written and Spoken Communication Skills

Education & Experience:

  • Graduate/ BE / MCA or Equivalent
  • 7-10 years Experience in Telecom domain and with at least 4-5 years experience in managing support for Telecom software products/applications.

How to apply

Applicants can send their CV to