To catalyze the Kenyan tech community’s growth.

JOBS

Senior Manager, Call Centre Technology1

  • Company: Airtel Kenya
  • Deadline: Friday 22nd July 2011
  • Location: Nairobi
Job Description

About Airtel
Affordability, innovation and community engagement are the three pillars of success for Airtel International which owns and operations mobile communications networks across 16 markets in Africa. Airtel International is part of Bharti Airtel which has more than 200 million customers globally and, since it acquired Zain’s African businesses in June 201, has become the fifth largest telecoms company in the world. In Africa, Airtel has over 42 million customers and aims to attract more than 100 million customers across the continent by 2013. We will achieve this through fulfilling our vision of making telephony available and affordable for everyone across Africa, even in the most remote areas which are at present disconnect from the world.

Our work culture and values:
A hallmark of our people culture is ‘Professional-Entrepreneur (P-E) Balance’ orientation of a professional. Our people combine the passion and risk taking ability of an entrepreneur with the balance and process of a manager. At the foundation of all that we do is a very strong values framework that acts as a set of guiding principles for the organization. Our values encompass Entrepreneurship, Respect for All, Passion for Performance, teamwork and Building collaborative Partnerships.

Airtel has a structured career development approach that enables its people to either grow within the functions or become successful general managers across the organization.

We are looking for suitably qualified candidates to fill the open positions in the following area:

SENIOR MANAGER – CALL CENTRE TECHNOLOGY (CCT) REF: IT/HQ/004
Ideal candidate will be responsible for the implementation of an integrated computer telephony solution with customer relationship management (CRM) package for multiple OSCC contact centers of Airtel Africa. Candidate should be a graduate in a relevant field with at least 7 years of experience in managing projects for Hosted Contact Center Technology on Avaya, Cisco and Genesys Technology. Ideal candidates should also possess strong analytical, problem solving & organizational abilities in addition to being a keen planner, strategist and implementer.

How to apply

Interested applications should send their detailed CVs and application (quoting the job reference) to Hr.Hq@airtel.com by 22nd July 2011. Applications should be addressed to the Head Office Recruitment Manager. Only shortlisted candidates will be contacted.