- Company: Horizon Contact Centers
- Deadline: Monday 9th December 2013
- Location: Nairobi
Knowledge and experience
3 + years in a Technical Position Application/Database Developer with Experience C++, PHP, ASP, MySQL, LAMP, Linux, MS SQL, Oracle, and other object oriented;
3 + years experience in Technical Scoping and Specification, Accountability for the technical aspects of the implementation of project plans including technical design documents and diagrams;
3 + years experience of database design, management and development working with
designers and developers.
Bachelors degree and four years of related database administration experience and 6 plus
years of related database support experience;
Have in-depth knowledge of the software development life cycle, project management
to met deadline and people management to ensure all projects are delivered in a
timely and cost-effective manner.
Experience in CMM level 5 programming and project management environment is a big
KPIs will be formulated and measure against the following:
Ensure effective implementation of all departmental processes, policies and procedures.
Efficient and effective automate at reasonable cost, ALL back office processes that have
an impact on the most important unit of the organization, the production floor,
to deliver real time operational stats to empower operations to make real time decisions.
Efficient and effective automate all back office operations to ensure that all employees’
activities and task on any systems contribute to achieving their objectives.
Work with Call Center Service Managers to ensure production workflows meet and exceed our client’s expectation and grow existing business from the client with the ultimate aim of establishing strategic alliance with the client.
Ensure successful change management in the automation of the enterprises departmental
Ability to lead effectively to ensure target objective are met for all projects.
Ability to implement in timely manner all projects, which will include managing and
5 + years professional experience in a corporate enterprise setting with the following
How to apply
Go to wwww.horizoncontactcenters.com and go to careers section and complete the process or send to email@example.com
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