To catalyze the Kenyan tech community’s growth.

JOBS

Technical & Customer Care Assistant 1

  • Company: Angaza Design, Inc
  • Deadline: Monday 11th November 2013
  • Location: Nairobi
Job Description

 Angaza Design needs a creative, energetic and motivated Technical & Customer Care Assistant to join our team in Kenya. This is an excellent opportunity for a recent graduate hungry to take on a role while forging a career in social enterprise. This is currently a 6- month contract with the potential to become a long-term position as the organization continues to grow. Responsibilities include in-field technical work; working closely with customers and partners to ascertain consumer trends; working on collaborative research in low- cost distributed metering; frequent travel to field sites across Kenya; and helping to solve any unforeseen and exciting challenges that emerge in an evolving company environment. 

If hired, you will report to Angaza’s Director of East African Operations and will receive a salary. 


JOB RESPONSIBILITIES

- In-field technical work – working with solar products, trouble- shooting, working with circuit boards and all other related activities 

- Conducting surveys  - both over the phone and in person 

- Recording and reporting of all customer interactions 

- Working closely and collaboratively with partners  

- Handling customer care phone- calls 

- Actively participate in operational development discussions 


ATTRIBUTES DESIRED 

• Excellent written and spoken English & Swahili 

• Experience in a customer care role 

• Experience in market research, familiar with rural Kenyan demographic, capable of careful data collection essential 

• Happiness in a dynamic, flexible atmosphere - personable, customer-focused and eager to learn 

• Responsible, trustworthy and hard-working - able to balance the big picture with a high level of attention to detail 

• Capable of walking several kilometers per day; comfort with physical activity; willingness to spend 80+% of time in-field interacting directly with customers (includes overnight stays) 

• Diploma in Electrical/Electronics Engineering with a specific focus on circuit design and/or solar energy considered a plus

How to apply

Please send your CV and cover letter explaining your background, suitability and desire for the role to ellieh@angazadesign.com, using the subject line “Technical & Customer Care Officer Assistant.” Applications are due by November 11th 2013, with interviews with shortlisted candidates to be held on November 13th 2013. Thank you!