Focus Group Discussion at Hive Colab in KampalaGovernance is for ‘Non-Urbanites’ Despite Kampala being the capital of Uganda and therefore enjoying more ICT infrastructure, the participants at the FGD which we held at HiveColab (one of Kampala’s ICT hubs and a coworking space) were not as aware of existing ICT tools used in governance as the participants at Fort Portal (Western Uganda) were. The group of participants in Kampala have better access to ICTs given the fact that they frequent an ICT hub and live in an urban area which has better ICT infrastructure. On the other hand, Fort Portal, a small peri-urban town has less developed ICT infrastructure in comparison to Kampala, however, despite this fact, participants in Fort Portal were more aware of ICT tools used for governance in the country compared to the participants in Kampala. The group of participants in Kampala have better access to ICTs given the fact that they frequent an ICT hub and live in an urban area which has better ICT infrastructure. On the other hand, Fort Portal, a small peri-urban town has less developed ICT infrastructure in comparison to Kampala, however, despite this fact, participants in Fort Portal were more aware of ICT tools used for governance in the country compared to the participants in Kampala. ‘Toll-Free’ Governance One of the most dominant ICT tools for governance that we found in Kampala (second to radio in Uganda generally) was toll-free numbers, which are mostly government-led initiatives such as the Uganda Human Rights Commission’s toll-free number, the National Water and Sewage Corporation’s toll-free number, UMEME’s (Uganda’s power and lighting company) and the Police’s. The numbers are widely publicized in newspapers, on billboards, television and radio. The general feedback from the citizens who use or have used the numbers, however, is that the toll-free numbers work, but it is difficult to get someone to listen to one’s complaints or concerns. De-motivation to using ICTs in Governance The key de-motivating force that prevents use of the ICT tools made available for interaction with government, is the lack of action on issues raised by the citizens. This was unanimous for both citizen respondents in Kampala and Fort Portal. Generally, the participants in both FGDs strongly felt it was no use trying to communicate with the government because nothing would change. We got a general sense of apathy and lack of faith in the effectiveness of citizen interaction with government from the citizens with whom we spoke.For tools deployed by non-government actors such as UNICEF’s U-Report, respondents were of the opinion that the tool is effective enough as far achieving its technical objectives, however they did not know which changes the tool had brought about in the country. When ICT for Governance Works There are situations in which ICT tools worked to facilitate two-way interaction between citizens and government. Generally, these were cases in which citizens were taught how to use the technologies and situations in which simple and low-tech tools had been deployed. Examples of these include U-Report which uses SMS, community radio such as TracFM which has interactive talk shows and digital cameras to take pictures of the debilitating state of public service delivery like in the case of the Women of Uganda Network (WOUGNET) project on Voluntary Social Accountability. WOUGNET’s social accountability project involves a group of 15 selected members in a district who are given digital cameras to report cases of poor public service delivery such as poorly maintained hospitals or schools, but they also share cases of successful public service delivery. Our study on ICT and Governance in East Africa is made possible by the generous support of SIDA and SPIDER, *Please note: These are not all or the official findings of our study. The final report which will be made available will contain comprehensive findings from our study from all the three East African countries.